REFUND POLICY

A) Refund scenario:

If part of the order is omitted for any reason, we will credit/refund the value of the missing item to your payment terms as soon as the problem is identified and confirmed. Where possible, we encourage you to send us pictures of the problem for quick resolution.
If the order is not processed or shipped and is in a pending state, if you want to cancel the order for any reason, we will cancel the order at your request and process a full refund. Please refer to the detailed policy for more details.
If an item of your choice is out of stock or out of stock, we will contact you via email with a suggested alternative product, and if the alternative is unacceptable, we will cancel the order at your request and make a full refund.

B) No refund scenario:

Personalized customized products, such as products engraved with the customer's initials or customized for the customer;
When the customer submits the order, he has informed the customer of any other products that cannot be returned due to their nature.
Orders cannot be changed, cancelled or refunded if they are being processed, shipped or in any other state.
The order cannot be cancelled or refunded if the address on the order is incorrect, or no one is available to accept delivery, or the recipient has checked out, or the Courier cannot find the recipient on the address because the name on the cash register or door tag is incorrect or different.
In some cases, we offer the option to choose a preferred delivery date. The delivery date selected is an estimated delivery date and is not guaranteed. Our Courier service cannot provide such a guarantee because it is impossible for us to provide such a guarantee. It is possible for items to arrive earlier or later than the selected delivery date and we are unable to provide compensation or refund for shipments missed by the estimated delivery date.